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Guinness bar apple store madison8/10/2023 ![]() ![]() “Students could go there to get research help, tech help, a tour of the library, or just talk. We moved our circulation desk to a more remote location and placed the hub in a place where it was the first thing that students saw when they walked into the building. We created an area that we called the Research Hub, and we called the students who worked there research experts. “I hired tech-savvy, energetic, and highly personable PhD students with significant knowledge in specific theological curricular areas. “We tweaked our customer service model by shamelessly ripping off the Genius Bar idea,” he says, based on Carmine Gallo’s The Apple Experience. Jason Fowler, director of library services at Southeastern Baptist Theological Seminary (SEBTS), Wake Forest, NC, says he and Bruce Keisling, then director of Southern Baptist Theological Seminary (SBTS), implemented something similar in Fowler’s previous position as associate librarian at SBTS. IT ALL REVOLVES AROUND THE HUB Student subject specialists drive excitement at Southern Baptist Theological Seminary’s Genius Bar. “Since then, we’ve been doing them in virtually every project.” “They were the first of our clients to go hook, line, and sinker into this concept of not having the traditional service point,” says Cohen. Corning’s plan is to take all the different support labs on campus-science, math, writing-and coalesce the silos into a single space as a knowledge bar. Alex Cohen, president of library consulting firm Aaron Cohen Associates Ltd., cited a project the company is working on at Corning Community College, NY, now in the construction phase, as one of the most far-reaching applications of the Genius Bar idea. ![]() Some libraries are applying the Genius Bar concept more broadly, applying it to kinds of learning that have little or nothing to do with technology. In Apple’s hometown of Cupertino, CA, the public library has a rolling technology petting zoo staffed by trained volunteers that Mark Fink, Cupertino community librarian, refers to as a “genius bar on wheels.” Quinn, communications director and a 2013 LJ Mover & Shaker. Some stick close to their roots, providing tech support to community members, such as the Digital Media Lab at Skokie Public Library, IL, or Princeton Public Library, NJ, which runs well-attended Ask the Mac Pros sessions, according to Timothy K. ![]() In “A Genius Idea?,” Michael Stephens’s recent Office Hours column ( LJ 3/15/14), Stephens refers to a post on the Librarian Shaming Tumblr that called for libraries to have their own “Genius Bars,” reminiscent of the Apple Store’s famous retail innovation.Īs Stephens points out, many libraries are already adopting-and adapting-this concept. ![]()
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